nuababy is proud of the high quality products we manufacture, and with the exception of quality problems and special circumstances, we do not replace products. Please carefully check products before purchase. If there are quality problems, please contact your retailer.
Pilling fabric: We ensure that the best quality materials are used for our products. Environmental variables such as washing and use will affect how well the fabric wears. Pilling, however, does not affect nappy function.
Toggles on the adjustable double-gusset: The toggles may become a bit rusty with repeated washing, however this doesn’t affect performance. If you would like to replace them, please contact your retailer.
Leaking: Please refer to troubleshooting section.
Please contact us with any questions or concerns you may have.