Troubleshooting

If you notice discolouration, try changing your detergent. Solids from newborns tend to discolour nappies and soakers, but this will fade with time.
Staining is inevitable! However, sunshine is the best bleach and the healthiest way to remove stains and whiten your nappies naturally. Sunlight is a natural brightener and sanitiser!
We recommend sunning your nappies on a regular basis e.g. once or twice a month. Wash them as you normally would, and while they’re still wet, lay them in the sun for a few hours.
Use discretion with natural bleaching, as too much heat could damage the elastic and waterproof fabric in your nappies.
For more information on care and use, please refer to caring for your nappies.

There are a variety of causes for nappy rash, e.g. teething, colds, allergies, detergent, and climate.
nuababy cloth nappies are breathable and are usually changed more regularly than disposables, lessening the likelihood of nappy rash.
Giving baby some nappy-free time each day is a healthy way to deter nappy rash and is enjoyable for your baby.
If in doubt or feeling concerned, consult your doctor, as there could be an infection present on your baby’s skin. Stubborn nappy rashes should be treated according to your doctor’s recommendations.
See the nappy cream and residue sections for more information.

Ensure that your nappy is on the correct size setting. See best use of your nappy solution.
Make sure the soaker pad is correctly placed and lying flat when you put the nappy on your baby, otherwise it may leak.
Ensure that the nappy shell lining, soaker pad, and liner are completely contained inside the waterproof nappy shell. Any part of the nappy left outside of the shell can cause leaking.
If the nappy is leaking at the legs, check that it is pulled up high enough into the crease of the legs with no gaps where liquid might escape.
To properly absorb, the nappy needs to be firm against your baby’s skin and gentle pressure needs to be applied when fitting. If the nappy isn’t fitted properly, liquid will accumulate and can run out even if the soaker pad is nearly dry.

Newborns need to be changed about every two hours. A major advantage of using cloth nappies is that you can tell when your baby is wet.

Some babies wet more than others. If necessary, add an extra soaker or a booster to the nappy (diaper).

Using nappy creams directly in contact with the nappy may cause repelling and leakage. See nappy creams for more information.
Using too much detergent or not enough water to wash and rinse your nappies may cause detergent residue. This may also cause discolouration, repelling and leakage.

If the nappies (diapers) seem clean when washed, but have an unpleasant odour once your baby wets, check the quality and quantity of the detergent you are using. Detergent is what enables water to enter the fibres of the cloth and release soiling. If you don’t use enough water or detergent to wash and rinse nappies clean, urine is diluted, but not rinsed away and remains trapped within the fibres in the form of urine residue.
Urine residue can lead to nappy rash. You may need to use a higher water level in your machine or reduce the amount of nappies washed at one time. See laundry instructions and residue.

How do I know if the nappies (diapers) have a residue problem?

Not using enough water when washing
Using incorrect detergents and/or incorrect quantities
Using dryer sheets, which leave a residue on everything you tumble dry; even if you only use them for non-nappy (diaper) laundry

Initially, try washing your soakers and boosters with several hot water washes and no detergent. Multiple rinses will not work; you need to use a high water level to wash and rinse your nappies (diapers). See caring for nuababy products.
If the problem persists, wash once in hot water with one tablespoon (or extra if needed) of dishwashing liquid. Multiple hot water rinses with no detergent should then bring them up like new. Ensure that all suds are removed from the fabric.